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Guest Comments about Sandcastle at the Pavilion

Great 4th time staying here

I wanted to put my two cents in about this resort because I think some of the reviews here are unfair. Overall we found it to be clean, conveniently located, and with a very hospitable staff. We have stayed here four times since 2011. The first time we came we just had a 1 year old, and now we have a 7-year-old, 4-year-old, and a 2-year-old. This is the perfect hotel for our family of 5. We have always booked in November when we get the 40% off special, which makes it very affordable. We have always stayed in the oceanfront suite which is a bedroom, a sitting room, and a small kitchen and bathroom. This is a great amount of space for our family. This time we utilized the pull down bed in the sitting room. We have always found this hotel to be clean, this visit in particular was the cleanest we have ever found it to be. The rooms have been updated, there is fresh paint, fresh carpet, new furniture. The kitchen has a microwave, an oven, and a good sized refrigerator. Plus silverware, plates, and other cooking things you might need. We were very impressed when we first walked in. I have to admit I was a bit hesitant after reading some of the current reviews, but I was very impressed with the current quality of this hotel. Yes, it is on the ocean and people are constantly coming in with sand on their feet and water dripping off of them. It’s impossible to keep the hallways and elevators immaculate. But I feel like the staff does a great job. Which leads me to the staff, everyone we encounter that works here is very friendly and accommodating. From the front desk to the housekeeping to the maintenance people, everyone is friendly and meet any request that you have. Our room was cleaned daily, unless we were in the room and we told them otherwise. Those times they would always exchange our towels for clean ones and take our trash. I don’t agree with the hotel being too noisy. Once we were in our room, we never heard anyone else. The location cannot be beat. It’s right on the ocean and within walking distance to the boardwalk and many, many restaurants. There is also Starbucks and. Krispy Kreme nearby. The parking can be tough since there are not that many spaces in the lot right next to the hotel. But I know there is also parking across the street and in a garage down the street. My husband was always willing to wait in the car until he found a spot right next to the hotel. We also enjoyed the entertainment by the pool. The pirate bubble show was my kids’ favorite. We also enjoyed the shows in the evening with the lights. The pool bar is so convenient and everyone there is very nice as well. My son fell and hit his head and the bartender ran over with ice and then even brought him a cup of whipped cream to make him feel better. Also I would like to note that there is laundry in the north tower on the first floor. I’m not sure why some reviews stated there was no laundry. It costs $1.50 per load, so $3 to wash and dry a load of clothes. It only takes quarters. To conclude, my family thoroughly enjoyed our stay and we plan on returning next summer. I can’t imagine staying anywhere else this affordable and nice in Myrtle Beach.
A Trip Advisor Review

The rooms have been updated!!!!

The rooms have been updated. The beds are comfy. Everything is nice and clean. I'm OCD so I notice dirt easily! The tiki bar is fun. They have a dj at the pool and karaoke a couple of nights a week. The staff has been awesome so far. Especially house keeping. They are so nice and helpful. I do recommend this hotel.
A Trip Advisor Review

Vacationing at Sandcastle for 10 years

I have been staying at Sandcastle on vacation for the last 10 years. John and his staff are among the friendliest I have ever encountered. The housekeeping staff has always catered to our wants and needs and if you ask not to be bothered, they do that too! There are plenty of restaurants, shops and "things to do" within walking distance. I love the sun so I spend a lot of time at the pool. It's a nice pool and they have a lazy river that is so fun and relaxing. They have plenty of lounge chairs and a tiki bar to quench your thirst. I can't wait to plan my next stay at Sandcastle!
A Trip Advisor Review

Family Enjoyed - Go Ahead & Stay

Don't let reviewers scare you here. We had a good experience with this hotel. No issues what so ever. Would defiantly go back. As far as hotel room I can only speak for room 430. It was clean, comfy bed, everything was as described and pictures online are not as nice as our room actually was. Kitchen is small but it as soon on the website. Perfect for small meals. Things to know... The Lazy River is small and the indoor pool could have used a little more attention, but with the heat outside indoor pool wasn't needed. Pool gets crowded fast. Order on their website and you won't have to worry about any fees that other online booking may not cover. Online request for high levels maybe always be available as we asked but the 4th floor turned out to be great and done is a favor because it was a great room. The wait on the elevator maybe long in this building because there is only one but there are 3 buildings. They have parking everywhere but people do park there when not suppose to so we did have to park on top deck once but for the most got close parking. Hope you book and enjoy. We did and was happy.
A Trip Advisor Review

Nice place to stay & convenient to everything. Good ocean front view. Staff is very nice and very accommodating. Would definitely stay here again. A plus rating. Have daily activities for small kids by the pool. Indoor & outdoor pool & hot tubs.

We had a fabulous stay here the room was get affordable yet our view was amazing. The room was clean and the staff was nice. The movie rental box was a nice added plus. The pool was clean and well maintained the tiki bar had fun affordable drinks. Would for sure stay here again.

We have stayed here twice and still satisfied with the stay. I love this hotel just because of the staff, where its located, pool is clean, and the rooms are clean. Only problem we had there one night is parking (on a Friday) very busy. They have activities for children as well as a Tiki bar that was well kept.

We stayed Oceanfront for a week here. We were super close within everything down the boardwalk. Which was great because we could walk to all the stores and restaurants. The hotel staff was very friendly and helpful. The room was clean and quiet. The kids loved the lazy river and they had free face paintings. This was our 1st time...

Truly enjoyed our stay at the sandcastle. The room was very clean and beds were comfy. The view was amazing. The staff was very nice and I loved the tiki bar. Loved the amazing fire show saturday night by the pool. I would recommend this hotel to anyone looking to book a great hotel close to the boardwalk.

A very good location right on the beach. This was a last minute booking due to problems with previous booking. I would recommend it . Staff was very accommodating upon request. Saw someone constantly mopping hallways and cleaning on grounds. Room was clean with a simple remodel with paint. Extra towel request was met with a smile, Check out was so simple it surprised me.

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Our oceanfront resort offers accommodation choices as varied as you are! With all the comforts of home, our resort features a variety of floor plans which offer suitable accommodations for whatever you require.

Phone: 1-800-749-1213

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Sandcastle at the Pavilion | 1802 North Ocean Boulevard | Myrtle Beach, South Carolina 29577

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